Cancellations
If you need to cancel any pre-booked service we require a minimum 24 hours notice. Any cancellations made without 24 hours notice will be subject to a $25 service fee.
Urgent and Same Day Requests
We understand that sometimes you may need us last minute or outside of regular business hours. We will do our best to accommodate all urgent requests. This is based on availability and an extra fee will be assessed at the time of your request.
Payment Options
We accept Venmo, PayPal, cash, and personal or business checks. Any returned checks will be subject to a $25 service fee.
Payment for Purchase Transactions
Any purchases or transactions that you request as part of our service are not included in our hourly rate and should be paid for ahead of time whenever possible. There may be some services we ask you to pay for in advance or request a retainer.
Pet Policy
A meet and greet is required prior to any Pet Services to ensure our comfort level as well as your fury family members. We love animals but reserve the right to refuse service to any animal for any reason.